January 26, 2004
Offshoring
Posted by tomo at 10:36 PM in politics . | 7 Comments
Programmers, financial analysts, and now lawyers are the next profession to be outsourced to India, which is a bit of comic relief at last. These jobs are all knowledge processing jobs, where essentially only information is needed as input and output and this information can travel over the Internet between as quickly between continents as it can between local offices. These jobs are also all highly paid.
So who's next?
Many times you visit a doctor, answer some questions, and end up with some sort of diagnosis. How many doctor visits could take place completely over the phone or email or with a webcam? How often would you go see your doctor if you didn't have to actually go? Aside from collecting information, much of what a doctor does is make decisions based on symptoms, although an important part can also be in how that information is obtained. But they are busy people and their time is very expensive.
So could we see Internet doctors popping up out of India? Current doctors are hesitant to take online consultations because it's unclear how they should be charged, but whatever the price it would theoretically be some order of magnitude cheaper in India. There would be bureaucratic hurdles as well as the same quality concerns that exist for Indian coders. Americans are already going over the border to Canada and Mexico and beyond for cheap surgery (and drugs). As we as a nation have failed to provide healthcare to many of our citizens, this may have to be an option. Also, if email consultations were a dime a dozen, patients would be encouraged to talk to a medical expert in situations where they would have otherwise tried to rough it and ending up in the emergency room. Cheap, accessible medical advice could be how we transition from a disease care system to a disease prevention system.
Of course, this could be pre-empted by another kind of doctor altogether: knowledge-based systems, AI software that is able to make diagnoses based on user input. This currently exists and aids doctors for certain complext disease rather than patients directly, but in theory this could be even cheaper than any human doctor. This software or doctors in India could also be used only as a first-level triage by our regular doctors to offload their schedules so they could see more patients who really need to physically be seen.
Still, you don't need to go to a doctor to know that eating McDonald's for 30 days straight is going to make you ill.
Comments
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Liability is always an issue with offshoring. As an American I want someone to sue if I use an "online doctor" and they don't catch my cancer in its early stages. All jokes aside, people want a doctor they can trust. Posted by: ryan at January 27, 2004 10:32 AM |
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Hospitals are talking about outsourcing radiology, because radiologists usually don't meet with patients anyway, they just look at images. Doctors, of course, are against this. I think that it was such hubris for white color workers to think their jobs were safe when blue color jobs were be sent out of the country. What did people really expect? Posted by: brette at January 27, 2004 10:52 AM |
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Good ol' Maddox has some comments. Posted by: ryan at January 27, 2004 11:19 PM |
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Liability is one of those bureaucratic things that would have to be dealt with somehow, like licensing. These doctors, though, would be used differently from how we use doctors today, although there might be some segment of the American population who would rely heavily on them solely for their care (those who can't afford regular care now). It might be like going to a pretty generic person who would at least know enough to know when to send you to a better-trained doctor, but is able to answer most of your questions. Since they can't physically do many things, they can't completely replace doctors for most people. I think outsourcing radiological analysis is a good example of where this could go. Hmm, there would probably be the same general liability concerns here. Maybe we'll see these problems and solutions fleshed out in this application first. White collar jobs are truly no longer safe from competition. If that means more Americans have to start working hard, that's just too damn bad. I think I agree with the one like Maddox, once again. Once last thing: we are seeing communications going in the other direction. That is, doctors in third world countries using and consulting the special knowledge of their counterparts in the States over the Internet. This, of course, isn't to cut jobs and save money, but to save lives when people have rare diseases that these doctors aren't trained to treat. We need knowledge-based systems for these cases. Posted by: agent1073 at January 28, 2004 1:30 AM |
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I can't imagine getting a diagnosis without physically seeing someone. I currently go to a nurse practitioner for my female medical needs. She's supper good at the basic stuff, but knows her limitations and tells me to see a gynecologist if she's unsure about something. I think having more nurse practitioners is the way to go. Posted by: brette at January 28, 2004 11:34 AM |
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Do you immediately see a doctor when something feels wrong/different? I know I don't, but if I had access to a doctor where I didn't have to make appointments or move out of my chair or think of the cost, etc. it would be different. If they weren't able to completely assure me that everything was fine, then I'd go see someone. It would be like having a human google for your medical needs or something like that. But maybe more nurse practitioners would obviate a need for this if they too were more easily accessible and cheaper. Maybe everyone else always has serious problems that require more information than is possible to get over the phone, that just hasn't been my experience more than half the time. Or I just wish I had some doctor friends who I could call up all the time. Posted by: agent1073 at January 28, 2004 6:40 PM |
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i pretty much imediately see a clinician (doctor or nurse practitioner) when something is wrong. but, i'm a bit nerotic. doctor friends are the best. Posted by: brette at January 29, 2004 10:56 AM |